Who this policy covers
This Privacy Policy explains how Neighbors Trust collects, uses, shares, and protects personal information when you visit our website, request a quote, apply for coverage, or become a client. It also explains the choices you have.
If you buy a policy through us, you will also receive a privacy notice required by state and federal insurance law. If that notice differs from this policy for your policy information, that notice controls.
Information we collect
Information you give us
- Contact details, such as your name, phone number, email, and mailing address.
- Details needed for a quote, such as your date of birth, driver's license number, vehicles, drivers, property details, business information, payroll, and prior insurance and claims.
- For life insurance and annuities, health, medical, financial, and beneficiary information you provide on an application.
- Anything you include in a message, or a resume you send through our careers page.
Information collected automatically
When you visit the site, we and our service providers may collect your IP address, browser and device type, pages viewed, and how you arrived, using cookies and similar technologies.
Information from others
With your authorization or as the law allows, insurers may obtain motor vehicle records, claims history databases, consumer reports, and medical information bureau reports to underwrite your application.
How we use information
- To prepare quotes, compare insurers, and help you apply for and manage coverage.
- To contact you about your request, your policies, renewals, and claims.
- To send updates or offers from Neighbors Trust, which you can opt out of at any time.
- To review job applications.
- To run, secure, and improve our website.
- To meet legal, regulatory, and licensing obligations.
Text messages
If you agree to receive text messages, we use your mobile number only to communicate with you about your quotes and policies. We do not share mobile numbers or text messaging consent with third parties for their marketing. Reply STOP to opt out or HELP for help. Message and data rates may apply.
How we protect information
We use administrative, technical, and physical safeguards to protect personal information, including limiting access to staff who need it and using secure systems to store client files. No method of transmission or storage is completely secure, so please don't send sensitive information, such as Social Security or medical details, through our general contact form.
How long we keep information
We keep personal information as long as needed to provide our services and to meet record-keeping requirements for insurance agencies, and then delete or securely dispose of it.
Your choices and rights
You can opt out of marketing emails and texts at any time. Depending on where you live, and on the type of information involved, you may also have the right to:
- Ask what personal information we have about you and get a copy.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to legal record-keeping requirements.
- Opt out of targeted advertising or profiling, where that applies.
To make a request, email privacy@neighborstrust.us or call (503) 732-0202. We will verify your identity before responding. If we deny your request, you may appeal by replying to our decision. We will not discriminate against you for exercising your privacy rights.
Children's privacy
Our website is not directed to children under 16, and we do not knowingly collect personal information from them through the site. Information about minors, such as a teen driver on an auto policy, is collected only from a parent or guardian.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. If we make significant changes, we'll let clients know directly.
Contact us
Questions about this policy or your information? Reach us at:
Neighbors Trust
1627 NW 14th Ave, Portland, OR 97209
Phone: (503) 732-0202
Email: privacy@neighborstrust.us